Shipping policy

SHIPPING POLICY

Last Updated: August 25, 2026

Thank you for shopping with Rouge Riot Footwear. We know you're ready to step into your new pair, and we want you to know what to expect after placing your order.

ORDER PROCESSING

Orders are processed before they are shipped. Processing time is separate from shipping and delivery time.

Orders are not typically processed on weekends or major holidays. During high volume periods, promotions, holidays, or product launches, processing may take additional time.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING & DELIVERY

Delivery times vary depending on the shipping destination, carrier, shipping method, product availability, and other circumstances outside of our control.

Shipping estimates displayed during checkout are estimates and are not guaranteed delivery dates.

Rouge Riot Footwear is not responsible for carrier delays caused by weather, holidays, transportation disruptions, or other circumstances outside our reasonable control.

SHIPPING COSTS

Available shipping options and applicable shipping charges will be displayed at checkout before your order is completed.

Promotional free shipping offers may be available from time to time and may be subject to minimum purchase requirements or other conditions.

TRACKING YOUR ORDER

When tracking information is available, it will be sent to the email address provided during checkout.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at rougeriotfootwear@gmail.com.

We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

LOST OR MISSING PACKAGES

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members, neighbors, building management, or your local carrier.

If you still cannot locate your package, contact us and we will assist you with determining the appropriate next steps.

Rouge Riot Footwear is not responsible for packages confirmed as delivered to the address provided at checkout, except as required by applicable law.

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your order arrives damaged, defective, or you receive the wrong item, contact rougeriotfootwear@gmail.com as soon as possible.

Please include your order number and clear photographs of the item and packaging so we can review the issue.

MULTIPLE PACKAGES

In some cases, items within the same order may be shipped separately. If this happens, you may receive more than one package or tracking number.

DELIVERY DELAYS

While we work to provide a smooth delivery experience, delays can occasionally occur.

Carrier delays, severe weather, holidays, high order volumes, customs processing, and other circumstances outside our control may affect delivery times.

We appreciate your patience if an unexpected delay occurs.