Refund policy

RETURN & REFUND POLICY

At Rouge Riot Footwear, we want you to love every pair you step into. If your purchase isn't quite right, eligible items may be returned within 10 days of delivery.

RETURN ELIGIBILITY

To qualify for a return:

  • Items must be returned within 10 days of confirmed delivery

  • Shoes must be unworn, unused, and in their original condition

  • Shoes may only be tried on indoors on a clean, soft surface

  • Soles must be clean and show no signs of wear

  • All original packaging, shoe boxes, tags, accessories, and inserts must be included

  • Items must be returned in protective shipping packaging. Please do not place shipping labels or tape directly on the original shoe box

  • Proof of purchase or order information may be required

Rouge Riot Footwear reserves the right to refuse returns that show signs of wear, damage, alteration, or do not meet our return requirements.

FINAL SALE ITEMS

Items marked Final Sale are not eligible for return, refund, or exchange unless the item arrives damaged or incorrect.

Gift cards are also nonrefundable.

DAMAGED OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible so we can review the issue and make it right.

Photos of the item and packaging may be requested.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are nonrefundable.

We recommend using a trackable shipping service when returning your order. Rouge Riot Footwear is not responsible for return packages that are lost or damaged in transit.

REFUNDS

Once your return is received and inspected, you will be notified of its approval or denial.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or card provider to post the refund to your account.

Items returned worn, damaged, incomplete, or outside of the 10 day return window may be denied.

EXCHANGES

Need a different size or style? Contact us within the 10 day return period. Exchanges are subject to product availability.

If the requested item is unavailable, you may choose another eligible option or request a refund according to this policy.

STARTING A RETURN

To request a return, contact:

rougeriotfootwear@gmail.com

Include your name, order number, item being returned, and reason for the return.

Please wait for return instructions before mailing your item.

Rouge Riot Footwear

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